About Us:

Citizens Advice Charnwood is independent and provides free, confidential and impartial advice to everybody regardless of race, sex, disability, sexuality or nationality. Our aim is to ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities or of the services available to them, or through an inability to express their needs effectively, and to exercise a responsible influence on the development of social policies and services both locally and nationally.

Last year we saw 5,253 clients and helped them with 11,454 issues including welfare benefits, debt, employment, housing, relationships and family, and consumer. We generated income or savings amounting to £1,345,855.97, and we helped over 200 clients deal with £1,200,818.34 of debt.

42% of all our clients were disabled or suffering with long term health conditions.

To continue to help our community as a whole, including some of the most vulnerable, with the everyday problems they face we need your help.

We have a small team of paid staff, however, our service could not operate without the time, effort and dedication of our volunteers. Each week our volunteers give around 315 hours of their time across a variety of roles. By supporting us through the Charnwood Community Lottery you are supporting our volunteers.

Thank you for your support and good luck!

Yours sincerely

Ian Dennis

Chief Officer